SmartTask

“I need someone to take responsibility for this business task for me.”

We do it for you.

You need flexible, controlled out-tasking of a function or service, with clear outputs, backed by service levels and shared risk.

Smart Task makes sense where you want to establish and grow a function, where the workload fluctuates, or where you want to save money.

You get an efficient team of experienced professionals with proven credentials, who are focused on achieving your specific outcomes; work-package delivery, SLA adherence or saving money.

It’s on demand, so you can’t beat the utilisation, and you only pay for the result.

We share the risk. So as well as only paying for what you use, you can back off your internal or customer service commitments to us. Read more here…. 

The Benefits

VALUE ADDED

The optimal delivery of our expertise, in an easy to manage service.

SERVICE DEFINED

Your business outcomes defined, with service levels to assure performance.

SAVING MONEY

Most efficient method of task delivery. Maximise your return on resources.

Our Ethos

The Smart Task service is our ethos. We believe it’s the natural destination for customer supplier relationships in the supply of expert resources.

If you’re contracting resources, using a resource management company, or a consulting company only willing to commit to tasks, then you’re not getting value.

Our problem with these resource delivery models is that the customer is taking the risk. The risk that they buy a service, and still don’t achieve the business outcome they need.

Our solution is Smart Task. A service based approach, where we commit to the outcome, and take responsibility for the business task for you.

We act as an extension of your team not a replacement, and flex up and down as business dictate. So unlike outsourcers, you get the best of both worlds.

Value Added

Smart Task is about delivering service outcomes: Incidents closed, project value earned, savings delivered, orders transitioned, billing started, changes implemented.

Smart Task makes sense where you want to establish and grow a function, where the workload fluctuates, or where you want to save money.

Smart Task is designed to deliver the full value of our expertise to you. We commit to the result, and combine it with the SmartTasking Methodology and SmartTasking Stewardship to assure your success:

  • Delivery of your business task, with required business outcomes defined.
  • Expert team of resources.
  • Ability to flex up and down as required.
  • Service levels defining the performance.
  • Commercial risk sharing.
  • SmartTasking Methodology to assure delivery.
  • SmartTasking Stewardship to jointly manage each aspect of the service.
  • Kitchen sink.

Smart Clustering

We believe in the power of the cluster; Small, high performing teams where the members complement each other, trust each other, enjoy working with each other, and are highly effective together.

Some of the most satisfying times in your career were probably working in a cluster team; a demanding project, a small team that stormed, normed and formed, and ultimately delivered against the odds. You still talk about it today.

We believe using cluster teams helps deliver maximum benefit to our clients:

Flexible and responsive – agile non-bureaucratic decision-making, with ready adoption of electronic tooling to get the job done.

Performance management – talent management and individual development is naturally supported within the team.

Personal happiness – strong team bonding and support, coupled with high performance.

Outcome focused – the team is focused on the outcome, not individual objectives.

Stewardship

ENGAGEMENT MANAGEMENT

The optimal delivery of our expertise, in an easy to manage service.

PERFORMANCE MANAGEMENT

Your business outcomes defined, with service levels to assure performance.

RESOURCING MANAGEMENT

Most efficient method of task delivery. Maximise your return on resources.

SmartTasking Methodology

We’ve all got a delivery methodology. Everyone’s certified up to the eyeballs, or got the t-shirt. It’s amazing anything goes wrong, ever. Our difference is that we have to deliver success for our clients every time, our reputation rests on it, and we’ve developed our methodology based on what works.

Establish a solution to meet business
challenge

Scope of works or business case:
- Planned outcomes.
- Project deliverables, KPIs, SLA’s
- Milestones
- Commercial model
- Resource profiles
- Investment & return

Setting up the project for success

Project Plan & Schedule

Project team build
- Specification, evaluation & selection
- Alignment to project objectives

Project Kick-off
- SoW Review
- Gap analysis
Project stewardship set up

Project Delivery / Service Transition

Stage delivery
Product delivery

Management of Resources, Suppliers,
Scope & Requirements, Quality

Project hand-over
Lessons learnt

For Smart Out-Task services - Manage operation of the solution:
- Committed service
- Service levels
- Resources
- Processes & Tools
- Service monitoring
Measure and optimise performance over time:
- Service improvement

SmartTasking Methodology

We’ve all got a delivery methodology. Everyone’s certified up to the eyeballs, or got the t-shirt. It’s amazing anything goes wrong, ever. Our difference is that we have to deliver success for our clients every time, our reputation rests on it, and we’ve developed our methodology based on what works.