ENGAGEMENT MANAGEMENT

Communication, ownership and oversight.

PERFORMANCE MANAGEMENT

Measuring , controlling and optimising your delivery.

RESOURCING MANAGEMENT

Activating, motivating and managing, so you don’t have to.

Engagement Management

“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw

We believe that effective communication is a key ingredient for any successful delivery

A Client Partner owns the Client engagement, supported by the delivery team, and SmartTasking leadership.

Our recipe also includes consultants who quickly establish credibility and relationships, regular communication points with structured reports and reviews, multi-level points of contact at operational and Exec level, and clear escalation paths to fix issues quickly.

Performance Management

“If you’re not measuring it, you’re not managing it”

It’s tough to measure success any other way.

We put a strong focus on measuring and reviewing the performance of every delivery with you, through the engagement management process.

We’ll always measure our commitments, and we’re always looking for any other performance indicators that we think can be used to identify opportunities to optimise.

It’s not just about the numbers. We’ll review risks, issues and potential changes to deal with events that impact the delivery.

And we’ll always ask you how we’re doing. If you’re anything less than delighted, we’ll work to get things back on track, fast.

Resourcing Management

Our job is to save you time and money, not leave extra resources for you to manage.

We provide resource management to ensure you have exceptional resources, on the right task, managed well.

To begin with, our consultants are self-starters who hit the ground running and deliver immediate benefit.

Before anyone’s started the engagement, we’ll have carefully evaluated and matched the consultant to the requirement, completed an internal project review and kick-off, aligned all resources to client goals.

Once engaged, we’ll provide ongoing management of the resource to ensure they are motivated, happy, performing and aligned with your goals.