Chris Carlisle · 1 September 2026 · 5 min read
Every struggling organisation has one thing in common: sooner or later, the senior leadership team becomes involved in everything. Every escalation lands on their desk. Every difficult customer ends up in their diary. E…
Adam Young · 1 May 2026 · 5 min read
These days, any business leader can use ChatGPT to generate a slick strategy document in minutes. It will feature sharp market analysis, industry language, and a convincing growth story that stands up to peer critique.…
smart/tasking · 19 November 2025 · 3 min read
The search for productivity can often feel like a race to adopt the next digital tool. AI, automation platforms, new dashboards, new tech stacks - they promise efficiency, clarity, and scale. But there’s a problem with…
Paul Dunlop · 11 August 2025 · 3 min read
Improving operational efficiency sounds like a no-brainer. Who wouldn’t want smoother processes, reduced costs, and faster delivery? But too often, the way businesses go about it results in more pressure, not less. The…
smart/tasking · 30 July 2025 · 2 min read
If it’s taking you weeks, it should take days In every business, there’s always at least one project that’s taking far too long. Not because it’s technically complex, but because ownership is murky, visibility is low,…
smart/tasking · 5 May 2025 · 3 min read
The challenge The business was at a critical scale-up stage but was not operationally positioned to grow effectively. Its processes had evolved organically over time, built around existing business constraints rather…
smart/tasking · 2 April 2025 · 4 min read
“What if your business were to double in size overnight – what would break first?” That’s just one of the questions we explored during our recent Operational Efficiency webinar, Redesign the way you work – without cons…
Paul Dunlop · 14 November 2024 · 2 min read
Client delivery processes need to be fit-for-purpose Nov 14, 2024 2 min read smart/consult smart/services & smart/bench case studies The client A global network of business partners who design, deploy and transform com…
Paul Dunlop · 14 November 2024 · 2 min read
smart/consult & smart/bench case studies The client A global software company providing cloud computing and virtualisation software and services had outgrown their in-house project management capability. Business growth…
Paul Dunlop · 14 November 2024 · 2 min read
Business processes in trouble? Don’t ignore your people! Nov 14, 2024 2 min read smart/consult & smart/bench case studies The client In our experience, behaviours and business processes are interdependent. If behaviour…
