Bridging the Skills Gap | Smart Upskilling Strategies for the Future

The skills gap is a challenge many businesses face. Finding employees with the right mix of technical, digital, and strategic expertise isn’t easy, and the impact of this shortfall can really impact an organisation. Delayed projects, higher costs, and missed opportunities are just a few challenges that come to mind.  

So, what’s the solution? At smart/tasking, we’ve seen how targeted upskilling - supported by smarter tools and strategies - can transform a team from overwhelmed to unstoppable. But what does upskilling really mean? 

What it isn’t about is sending employees on a generic training course and hoping for the best. It’s about equipping your team with the skills they need to handle current challenges and future opportunities. This can include: 

• Digital fluency: Navigating data-driven tools and automation with confidence. 

• Problem-solving expertise: Tackling complex projects with creativity and agility. 

• Strategic thinking: Looking beyond immediate tasks to align with long-term business goals. 

• 
  

It’s about building a workforce that’s not just competent but is also resilient and adaptable. 

At smart/tasking, we believe upskilling works best when it’s: 

1. Targeted: Focus on the skills that will deliver the biggest impact for your business. For example, if reporting inefficiencies are slowing your team down, training them to use real-time data tools like smart/sync can make a huge difference. 

2. Integrated: Learning shouldn’t disrupt your operations. Our approach ensures upskilling is woven into day-to-day workflows, so your team learns while delivering value. 

3. Supported: Tools and technology are only as good as the people using them. We work with businesses to ensure their teams feel confident and capable when adopting new solutions. 

4. 
   

Want an example? 

As our Client Partner, Clare, highlighted in her recent spotlight, we worked with a leading entertainment company undergoing a cloud transformation. Their business units operated independently, each with its own systems and practices, creating a complex challenge. 

Our job was to design a new operating model and guide teams through a structured Crawl, Walk, Run approach. With limited capacity for engagement, we used short, focused sessions to gather insights, created visual outputs to clarify the vision, and provided a self-assessment tool to help teams identify gaps and track progress. 

This practical, interactive approach didn’t just enable the cloud transformation - it upskilled teams to confidently adopt and sustain the new operating model long after our involvement. It’s a great example of how we deliver tools that empower people to navigate change and build skills for the future. 

Why now? 

Well, the world is moving at a much faster pace, and so are we! 

Companies that invest in their teams - giving them the tools and knowledge to excel - aren’t just preparing for the future; they’re helping to build it. 

When employees feel supported and empowered to grow, the benefits extend far beyond individual performance: 

• Productivity increases. 

• Retention improves. 

• Innovation thrives. 

  
  

Bridging the skills gap doesn’t have to be daunting. With the right strategies and support, it’s an opportunity to get the very best out of your people.  

At smart/tasking, we specialise in simplifying complexity - whether that’s through smarter tools, targeted training, or integrated solutions. If you’re looking for support around any of this, let’s talk.